Contact Us
Whether you spotted something out of date, want to ask about how we rank the highest payout online casinos in Canada, or have feedback on a review, we want to hear from it. This page explains what Online Casinos Canada can help with and what to expect when you get in touch.
What we can help with
Online Casinos Canada is an independent research and comparison site covering online casinos available across Canadian provinces. We're not a casino ourselves, and we don't process deposits, withdrawals or bets. That means there are things we can help with, and things that need to go elsewhere.
- Corrections and updates — if a bonus offer, rating or piece of information on the site looks outdated, let us know so we can check it against the operator's current terms.
- Editorial questions — how we assessed a brand, why an operator sits where it does in our rankings, or what a specific bonus term actually means in practice.
- Site feedback — broken links, unclear comparison tables, or anything that made the site harder to use than it should be.
- General enquiries — press, partnership or content questions related to our coverage of Canadian gambling sites.
What we can't help with
Because Online Casinos Canada doesn't operate any casino listed here, we're not able to assist with account-specific issues. For the following, you'll need to contact the casino directly through its own support channels:
- Deposit or withdrawal delays on your casino account
- Bonus credits, wagering progress, or a promotion that hasn't applied correctly
- Account verification, login problems or self-exclusion requests
- Disputes over winnings, closed accounts or terms applied to your specific play
Each operator we cover — including Cashed, SlotsGem and WinnerIsland — publishes its own support contact details and terms on its site. If you're unsure where a bonus term stands, our page on Terms and Conditions is a useful starting point for understanding the language operators typically use.
If you have concerns about your gambling
If you're reaching out because gambling has started to feel like a problem rather than entertainment, that's a conversation worth having sooner rather than later. Our Responsible Gambling page lists support resources and practical steps for setting limits or taking a break, and it's free to use regardless of which casino you play at.
Before you write in
To help us answer quickly and accurately, it's worth including a few details in your message:
- The exact page or brand name your question relates to (for example, a specific review or comparison table)
- What you expected to see versus what you actually found
- Any screenshots or reference numbers, if the query involves an error on the site itself
General questions about the market — such as how licensing works for non-Gamstop or alternative casino sites, or how our team approaches ratings — are also worth checking against our existing pages first, since the answer may already be covered there.
A note on how this site works
Online Casinos Canada is supported by affiliate partnerships. When a reader signs up with a casino through a link on this site, we may earn a commission. This arrangement never decides where an operator sits in our rankings or how we describe its offer — the ratings you see reflect our own research, not payment. You can read more about who we are and how we work on our About Us page.
Getting in touch
Use the contact details provided elsewhere on this site to reach our team directly. We aim to read every message, though response times can vary depending on volume — for account-specific or time-sensitive casino issues, contacting the operator's own support desk will always be faster.